Partnership Highlights
Ludia Consulting extended its trusted relationship with Interstates by delivering a scalable, fixed-fee managed services agreement for Dynamics 365. Building on previous licensing success and a strong rapport with leadership, Ludia offered a boutique, responsive support model with clear governance. The agreement ensures operational continuity, minimizes downtime, and provides budgetary clarity while aligning with Microsoft FastTrack best practices.
Key Highlights
Delivered a managed services model covering D365 configuration, reporting, Power Platform support, and triage.
Structured SLAs, including 4-hour response for Priority 1 issues, ensured dependable, low-latency support.
Provided executive visibility and transparency through monthly reporting and dedicated account ownership.