Modern solutions for your enterprise · Microsoft Dynamics 365
One Service Operation from the first call to the paid invoice.
Ludia Consulting is a Microsoft solutions integrator focused on Service Operations. We design and build the Microsoft Dynamics 365 solutions that tie together customer service, field service, mobility, supply chain, and finance. AI agents handle the busywork in between. Your people make the calls and run it after we leave.
Facilities management
Meet every SLA across thousands of sites and bill the day the work is done.
Work orders from every client site, the right technician or subcontractor, the part on the truck, and invoices that match the contract.
Professional services
Protect project margin from the first proposal to the paid invoice.
Time, expenses, field work, and billing on one set of numbers so leaders see utilization and margin every week.
Equipment dealers
Win on time-to-fix with the technicians you already have.
The service bay, the parts counter, the rental yard, and the warranty desk run as one operation.
Agents at work
Put agents on the busywork so your people can make the decisions.
Helios 2 shows leaders where agents pay back across the Service Operation and what should stay human.
Microsoft FastTrack Recognized Solution ArchitectsSeveral on staff at any time: Microsoft’s recognition for Dynamics 365 architecture expertiseHow we help
Solution implementation and architecture for Service Operations companies on Microsoft Dynamics 365, delivered in phases by the senior architects who design it, on Microsoft’s Success by Design.
One connected Service Operation
Customer service, field service, supply chain, and finance working as one from the first call to the paid invoice.
How it connects →Field Service, done right
The right technician, with the right part, the first time, and your people running it after we step back.
Field Service →AI where it pays back
Agents on the busywork between people, built on Microsoft and governed, with the decisions kept human.
Our approach to AI →Results and thinking
What changed for clients’ leaders, described by industry and scale, and what we learn along the way.
Client results → Insights →Industries we know from the inside
Also serving distribution and public sector teams, and nonprofits through Dynamics for Good.
One Service Operation on one Microsoft foundation
Five links your customers feel, agents working across them, and Microsoft’s cloud and AI platform underneath.
- 1Customer serviceEvery request logged and routed the first time
- 2Field serviceThe right technician at the right job
- 3MobilityWork finished on site, even offline
- 4Supply chainThe part on the truck before the job
- 5FinanceBilled the day the work is done
Across every link
Agents take the lookups and follow-ups between people; your people make the decisions. See the connected Service Operation →
Underneath it all
Azure (opens Microsoft’s site)
Microsoft Foundry (opens Microsoft’s site)
Dataverse (opens Microsoft’s site)
Microsoft Azure and Microsoft Foundry: the secure cloud every link runs on, and the platform where we build and govern the AI your operation needs. How we build AI →
Who we are and what we stand for
What we stand for
Senior people who give honest advice and put technology to work for people and their communities.
Ludia Consulting is a senior, US-based, minority-owned Microsoft solutions integrator focused on Service Operations, run as a social enterprise. Two senior Dynamics 365 practitioners founded it in 2018 to put what they knew to work for three groups: our clients, our communities, and our own team.
Our commercial work funds Dynamics for Good, and we open opportunities to everyone on our team.
Our story, ethos, and leadership →Dynamics for Good. The same senior solution architects, for nonprofits, NGOs, and public programs, funded by our commercial practice since 2019.
Explore Dynamics for GoodOur core values
- Results. We meet our objectives and obligations while aiming to surpass expectations.
- Excellence. We deliver top-tier services for every engagement, with senior people and established methodologies.
- Social Responsibility. We engage in our communities and contribute our skills and time, including through Dynamics for Good.
- Entrepreneurship. We encourage creativity, embrace thoughtful risks, and pursue opportunities together.
- Trust. We earn and keep the trust of our clients and team members.