Ludia Consulting played a pivotal role in driving Burkhart Dental Supply’s service operations transformation. By implementing Microsoft Dynamics 365 Field Service, Ludia helped Burkhart modernize their field service processes, enhance operational efficiency, and improve customer service. Their expertise was instrumental in guiding Burkhart through this significant change, ensuring a successful and efficient transformation.
Key Strengths of Ludia Consulting:
- Operational Efficiency Expertise: Ludia’s focus on optimizing service operations helped Burkhart streamline technician scheduling, work order management, and inventory control, reducing service costs and increasing overall efficiency.
- Microsoft Dynamics 365 Field Service Integration: Leveraging Dynamics 365 Field Service, Ludia enabled Burkhart to enhance visibility into service history, inventory, and equipment maintenance, driving improvements in customer service and decision-making.
Microsoft Dynamics 365 Tools and Capabilities:
- Unified Field Service Platform: The migration from Burkhart’s legacy systems to Dynamics 365 Field Service provided a centralized platform, improving decision-making and operational performance.
- Optimized Scheduling and Inventory Management: Dynamics 365 Field Service allowed Burkhart to streamline work order creation and technician dispatch, improving service delivery while ensuring better inventory visibility.
The successful transformation, guided by Ludia Consulting, not only established a strong foundation for Burkhart but also positioned them to continue innovating and modernizing their service operations. This modernization has improved profitability, with a 142.92% increase from 2023 to 2024, and has helped Burkhart achieve unprecedented operational growth, including turning historically unprofitable service branches into profitable ones.