Partnership Overview
Ludia Consulting partnered with Vixxo to transform its facilities management operations by implementing Microsoft Dynamics 365 Field Service, Resource Scheduling Optimization (RSO), and Power BI. This strategic collaboration addressed Vixxo’s operational challenges, streamlining technician management, improving scheduling efficiency, and enabling data-driven decision-making. These solutions positioned Vixxo to scale its technician-led services and meet increasing demand across 65,000 locations in North America.
Key Highlights
- Collaboration: Ludia worked closely with Vixxo’s leadership and Microsoft engineering to refine the Dynamics 365 rollout through multiple pilot phases, ensuring the solution met performance and efficiency goals.
- Solution Expertise: Dynamics 365 Field Service and RSO were integrated to streamline work order management and optimize technician scheduling, while Power BI delivered real-time insights into operational performance and customer satisfaction.
- Support: Ludia provided expert guidance and best-practice workshops throughout the implementation, ensuring a seamless transition to the new system and laying the groundwork for future scalability.
This partnership demonstrates Ludia Consulting’s ability to deliver tailored, impactful solutions that enhance operational efficiency and prepare organizations like Vixxo for sustained growth in facilities management.