Our Strategic Microsoft Dynamics 365 Partnership
A partnership that delivers more than software — it delivers access, influence, and advantage.
Ludia Consulting’s relationship with Microsoft goes far beyond standard partner status. Our close alignment with the Dynamics 365 Product and Engineering teams provides our clients with unmatched access to product innovation, technical depth, and early-stage insights that directly shape solution design.
Direct Collaboration. Real Influence.
Our team collaborates closely with Microsoft’s Product Development team, contributing customer scenarios, industry insights, and field-driven feedback that help shape Dynamics 365’s ongoing product roadmap. This two-way collaboration allows us to design solutions informed by what’s next, not just what’s available today.
Early Visibility. Tailored Solutions.
Through our partnership, Ludia receives early access to:
- Upcoming product features
- Private engineering roadmaps
- Preview releases
- Technical resources
This unique visibility allows us to future-proof client architectures, avoid costly rework, and accelerate time-to-value.
Deep Integration Expertise.
Ludia Consulting has played an active role in guiding the evolution of Microsoft’s complex integration technologies, including:
- Dual-Write
- Data Integrator
- Service Bus
By contributing real-world scenarios and best practices directly into Microsoft’s engineering process, we help shape integration frameworks that are more stable, scalable, and enterprise-ready for our clients.
When you work with Ludia, you’re not just adopting Microsoft Dynamics 365 — you’re engaging a partner that helps build it.
Our areas of focus:
Microsoft ERP (Finance & Supply Chain)
Microsoft ERP (Finance & Supply Chain) helps organizations manage core business operations — financials, accounting, budgeting, supply chain, manufacturing, and inventory — all within a unified platform.
Ludia Consulting works directly with Microsoft’s product and engineering teams to validate real-world business needs and ensure that new ERP features are practical, scalable, and ready for enterprise adoption.
We specialize in designing full ERP architectures that bring financial visibility, automate supply chain processes, and streamline manufacturing operations. Ludia helps organizations improve cash flow, reduce inventory costs, forecast demand, and build operational resilience — while ensuring that the ERP system evolves with the business.
Dynamics 365 Field Service
Microsoft Field Service enables businesses to manage on-site work, from scheduling technicians to tracking equipment maintenance and ensuring the success of first-time fixes.
Ludia Consulting partners closely with Microsoft’s Field Service product team, contributing hands-on field experience, process feedback, and design input that shapes new product capabilities.
We help companies optimize technician scheduling, route efficiency, asset tracking, and remote service capabilities. Our solutions enable field teams to resolve issues faster, lower service costs, and deliver better customer experiences — while fully integrating with other Dynamics 365 systems.
Microsoft CRM (Sales, Customer Service & Customer Insights)
Microsoft CRM connects sales, customer service, and customer insights — helping companies manage customer relationships, automate sales processes, track service cases, and analyze customer behavior.
Ludia Consulting works directly with Microsoft’s CRM product teams to provide real-world feedback on customer engagement models and cross-department processes.
We design CRM solutions that unify customer data, streamline sales pipelines, and improve service resolution times. Ludia helps organizations better understand their customers, shorten sales cycles, and improve retention — all while providing clear visibility across the entire customer journey.
Microsoft Contact Center (Omnichannel Customer Service)
Microsoft Contact Center enables organizations to centralize all customer service interactions — whether by phone, chat, email, or digital channels — into one connected platform.
Ludia Consulting collaborates with Microsoft’s Contact Center engineering teams to refine omnichannel routing, agent workflows, and integrated service management capabilities.
We help clients design Contact Center environments that optimize resource utilization, improve customer satisfaction, and streamline support operations. Ludia ensures agents have full visibility into customer history and equips them with tools that increase first-contact resolution rates — improving both service quality and operational efficiency.
Microsoft Copilot / AI
Microsoft Copilot and AI capabilities bring intelligence into daily business operations — automatically generating content, summarizing data, assisting with decision-making, and streamlining repetitive tasks across multiple Microsoft applications.
Ludia Consulting actively works with Microsoft’s Copilot product teams to develop and validate practical, industry-specific AI use cases across finance, supply chain, project management, sales, customer service, and field operations.
We design AI-powered workflows that surface real-time recommendations, optimize resource planning, automate administrative tasks, and enable teams to work faster and smarter — helping organizations adopt AI safely, responsibly, and with measurable business impact.
