Client results
What our clients changed from the first call to the paid invoice.
Each story is a service business connecting its operation: the call to dispatch, the technician to the parts in the warehouse, the finished work order to the invoice. Stories are tagged by where in the operation the work happened and described by industry and scale. Client names stay confidential, and when you’re close to a decision, we’ll introduce you to a reference.
Success is how our clients feel a year later
The result is what the client’s people do a year after launch. Every engagement is judged by four questions about them.
Satisfaction
Would they hire us again?
Asked of the client’s leaders, long after go-live.
Adoption
Do their people use it?
Their dispatchers work from the schedule board, and their finance team closes the month in the system. We track adoption and training completion on every project.
Enablement
Does their team run it?
Their own admins make the changes, with every design decision written down.
References
Will they vouch for us?
Their leaders are willing to take a call from a peer at another company.
Talk to Ludia →Who our clients are
Manufacturing
More than ten manufacturers across consumer products, specialty pharma and life sciences, metals, packaging, food ingredients, imaging equipment, traffic technology, and HVAC components.
Construction, engineering, and facility services
Five firms, including two specialty contractors of about 2,000 people each and a national facility-maintenance provider.
Energy and power
Five clients across power-generation services, fueling infrastructure, alternative fuels, energy services, and energy research.
Heavy equipment and dealers
Equipment dealers in construction machinery and material handling, with Field Service delivery under way.
Heavy equipment →Distribution and transportation
A healthcare-products distributor with an equipment service business, and a national freight carrier.
Dynamics for Good
Nonprofit and public programs, the one place we name the organizations, with their permission.
Dynamics for Good →Counts from Ludia’s client records, Sept 2026.
Professional services · Service + Finance
One phased plan the contractor’s own team owns
A 2,000-person MEP contractor moves service and finance forward on one plan
Its service, finance, and IT leads traced the work from job to invoice with Ludia’s senior architects. They now hold a phased plan they can fund one phase at a time.
Manufacturing · Supply chain + Finance
A phased rollout across North America and Asia-Pacific
A global consumer-products manufacturer moves its regions onto one finance and supply chain system, one at a time
Its leaders settled strategy and design first, then chose to replace AX 2012 with Finance and Supply Chain in phases.
Manufacturing · Supply chain
On-time-in-full up from 95% to 97%, and finished-goods inventory down about a third.
A towing and recovery equipment maker plans production to real capacity and carries about a third less finished stock
The manufacturer tested finite capacity planning in a proof of concept, then put it to work in Finance and Supply Chain. The dates it promises customers now match what the plant can build.
Energy and power · Service + Finance
Field Service for 500+ technicians
A Southeast fueling-infrastructure services company connects the work of 500+ technicians to finance
The company put 
Dynamics 365 Field Service in the hands of its more than 500 technicians, connected to Finance and Supply Chain.
Manufacturing · Supply chain + Finance
The client scaled support up about 75% after the audit
A specialty life-sciences manufacturer stabilizes its live system and scales support to match the business
The manufacturer started with an audit, then moved to managed support across Finance and Supply Chain, Power Platform, and reporting. Its leaders chose to expand the work.
Engineering and construction · Sales + Support
Four-hour response on priority-one issues
An employee-owned electrical contractor keeps its systems running at a fixed fee
The contractor pays a fixed fee for managed services with a four-hour commitment on priority-one issues. It also licensed Dynamics 365 Sales at scale.
Heavy equipment · Service
AX 2012 kept stable ahead of modernization
A multi-state material-handling dealer keeps service running while it plans what comes next
The dealer keeps service running on AX 2012 with managed support, database tuning, and field-service fixes. Meanwhile, its leaders plan the move off it.
Professional services · Mobility + Service
A technician assistant across tens of thousands of sites
A national facility-maintenance provider gives its technicians each unit’s history, manual, and readings on site
Its technicians work multi-site retail and restaurant jobs with an assistant built with 
Copilot Studio on Field Service.
Energy and power · AI mapping
54 opportunities mapped across two business lines, 33 in the first wave.
A national power-generation services operator decides where AI helps its experts
Its leaders mapped two business lines with Helios 2: what workflows handle, where automation helps, and what stays human.
Engineering and construction · Service
Field Service tuned, with senior support behind it
A Pacific Northwest mechanical contractor tunes scheduling to how its dispatchers work
The contractor’s service division already ran on Field Service. Its leaders chose to tune it and keep senior support behind their dispatchers and technicians. Ludia’s part: the optimization work and ongoing managed support.
Engineering, testing, and inspection · Service + Finance
One connected record across finance, field service, and projects
An employee-owned engineering, testing, and inspection firm connects field work to payroll and the invoice
The firm started by mapping how its operations ran end to end, from the site to the invoice. Its people now work across Finance, Field Service, and 
Project Operations, with payroll and time connected. Ludia’s part: the operations map and ongoing support.
Infrastructure services · Service
Stabilize first, then expand by business unit
A specialty infrastructure-services provider steadies its field system before the next rollout
The provider’s live Field Service deployment was holding back expansion to more business units. Its leaders chose to fix what breaks and document the design first, then roll out in waves. Ludia’s part: the stabilization plan and the rollout design.
Distribution · Service
Equipment service on Field Service, with 
Microsoft FastTrack
An employee-owned healthcare-products distributor runs its equipment service on one system
The distributor’s equipment service team works in Dynamics 365 Field Service, put in place with Ludia and Microsoft FastTrack.
Warehousing · Supply chain
Serial numbers, wave labels, and containers in one warehouse flow
A supply-chain software company handles serial numbers, wave labels, and containers in Dynamics 365
The company’s warehouse handles serial numbers, wave labels, and containers in Dynamics 365. Ludia set it up with automated test data.
Logistics · Sales
Legacy sales tools replaced
A national less-than-truckload freight carrier brings its sales team onto one pipeline
Account managers work from one view of the customer in Dynamics 365 Sales, which replaced the carrier’s legacy systems.
Energy and power · Service + Supply chain
About two years, one program across the field, the parts room, and the portal
An alternative-fuels provider expands step by step while its field crews keep working
The provider’s customers use a portal rebuilt on 
Power Pages. Its crews’ work orders connect to parts requisitions and inventory, and mobile tools grew with its expansion across several entities.
Energy and power · Finance + Service
Finance, supply chain, sales, and field service in one program
A Western Canadian energy-services company runs its business on one set of numbers
The company supports compression and process equipment. It put Finance, Supply Chain Management, Sales, and Field Service with mobile in place as one program, planned and delivered with Ludia.