SLED · Data and AI
Numbers your council trusts and AI your staff can govern
Leaders want to know where service levels slip, what it costs, and where AI can help without new risk. The answer starts with one record for requests, cases, assets, and spending. Ludia Consulting builds that record on Microsoft Dynamics 365 and 
Power BI, and puts AI inside it, where your staff can see what it did and decide.
Sources: NASCIO, State CIO Top Ten Priorities for 2026; US Government Accountability Office, April 2026; UNC School of Government, January 2026.
AI is only as good as the record under it
Most agencies hold their data in a dozen places that don’t agree, and every report to council or the state is rebuilt by hand.
AI pilots stall for the same reason. An assistant that answers from scattered files can’t show where its answer came from, and nobody wants to defend that in a public meeting.
Put the request, the case, the asset, and the dollar in one governed record, and two things get easier: reports your leaders trust, and AI your staff can check. The place to govern AI is inside the system of record, with role security and an audit trail.
What we build, in the order it pays back
1 · One record
Requests, cases, assets, and costs in Dataverse
Service data lands in one model with role-based security, retention rules, and an audit trail, so a records request or an audit finds the evidence.
2 · Reporting
Dashboards for council, the state, and the public
Power BI (opens Microsoft’s site) reports on service levels, backlogs, and spending by program, refreshed straight from the work.
3 · AI that drafts
Summaries, replies, and knowledge, with staff review
Copilot drafts case notes and replies and finds the right policy. Your staff read it, change it, and decide. Every AI action is logged on the record.
4 · Agents for the busywork
Follow-ups and lookups between departments
Agents built in 
Copilot Studio (opens Microsoft’s site) chase overdue requests and answer status questions, inside the rules your staff set.
5 · Where AI stays out
Decisions about people stay with people
Eligibility, enforcement, and anything that changes a resident’s rights stay human. We write that line down with your leaders before any agent goes live.
6 · Your team runs it
Your analysts own the model and the reports
Your staff build alongside our consultants and keep the data dictionary, so the next report doesn’t need us.
Where AI belongs
Map where AI pays back before you fund it.
Helios 2 is our consulting engagement that maps one line of service, request by request, and marks each step for an agent, a workflow, or a person. Leaders see what each change costs and what it returns, and where people stay in charge.
See Helios 2 →
For your IT and security teams
Customer content stays in the US
Microsoft stores Dynamics 365 US Government customer content at rest in US datacenters, and limits administrator access to screened US citizens.
The authorizations are Microsoft’s, not ours
Dynamics 365 US Government is authorized within Azure Government’s FedRAMP High authorization. Ludia builds on it; we don’t claim it.
AI features are checked one at a time
Microsoft 365 Copilot is generally available in GCC and GCC High. Some Dynamics 365 Copilot and agent features reach the government cloud later, so we confirm each one before you plan around it.
Data-sharing agreements come first
When data crosses departments or agencies, the agreement is signed before the first interface is built. We plan for it from the first week.
Status as of Sept 30, 2026, from Microsoft’s Dynamics 365 US Government service description and Microsoft’s US Government Copilot update (April 2026). We re-check status before every plan.
Built on Microsoft
The Microsoft products behind governed data and AI. Each one links to Microsoft’s own page.
Microsoft DataverseThe shared data layer under Dynamics 365 and Power Platform.on microsoft.com (opens Microsoft’s site)Microsoft Power BIReports and dashboards on service, parts, and finance.on microsoft.com (opens Microsoft’s site)Microsoft Copilot StudioCustom agents built on your manuals, jobs, and processes.on microsoft.com (opens Microsoft’s site)
Microsoft Dynamics 365 Customer ServiceCases, knowledge, and service agreements, so every request reaches the right person.on microsoft.com (opens Microsoft’s site)Microsoft 365 CopilotCopilot in the tools your teams already use, connected to Dynamics 365.on microsoft.com (opens Microsoft’s site)Delivered the way Microsoft recommends, with 
FastTrack (opens Microsoft’s site) and Success by Design (opens Microsoft’s site).
Questions leaders ask us
Where should a city start with AI?
With one service that residents feel, such as 311 requests, and the record under it. Once requests and cases live in one place, AI can summarize and draft with evidence your staff can check.
Can we control what data Copilot uses?
Yes. Copilot works within the permissions your staff already have, and we design the roles and data boundaries with your security team before anything goes live.
Who decides when AI is wrong?
Your staff. AI drafts and suggests; a person approves anything a resident sees and anything that affects a resident’s rights. We log both the draft and the decision.
Has Ludia done this for an agency?
Not yet on a commercial engagement. Our public-sector work runs through Dynamics for Good, and the data and AI patterns come from our Service Operations clients and from running Ludia itself. Co-founders Lucas Diaz, a Microsoft FastTrack Recognized Solution Architect for Dynamics 365, and Andreas Vogel lead the senior team, and we deliver in phases: the record first, then reporting, then AI.