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Ludia is a Microsoft solutions integrator focused on Service Operations, working on Microsoft Dynamics 365. Tell us where your operation loses margin, customers, or time between the first call and the paid invoice. Or tell us what growth or the next acquisition will ask of it. A senior consultant reads every message. No sales sequence.
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What you can bring us
Fixes for the handoffs that cost a service business money.
- Calls that don’t reach the right technician. Customers explain the problem twice, and the job goes to whoever is free. We connect customer service to dispatch, so the request arrives understood.
- Crews in the field without the history. The technician arrives without the asset’s past fixes or the manual. We put them in hand on site, so more jobs finish on the first visit.
- The part isn’t there when the technician is. A second truck roll for a part that should have been on the van. Parts planning should follow the service schedule.
- Work done but not billed. Finished jobs wait days for an invoice, and cash waits with them. We connect the job to finance so it’s billed the day it’s done.
- A month-end that takes too long. Finance closes on spreadsheets because the field and the ledger don’t agree. We get finance, service, and the warehouse working from the same numbers.
- Busywork you want agents to take on. Re-keying, chasing, and first drafts. We show where agents pay back and what stays human, then build them with a named owner on your side.
- Growth, an acquisition, or a stalled program. Every new branch adds a workaround, or a project slipped. We tell you what we see and what it takes to fix it.
- A team that needs to own what it has. Your people run and improve it without calling us. If you want ongoing help, a senior team keeps it running at a predictable cost.
For your IT team: we also run architecture reviews and managed services after go-live. We deliver phased Dynamics 365 implementations: Field Service, 
Project Operations, Finance and Supply Chain, Sales, Customer Service and Contact Center, and Power Platform.
Who you’ll hear from
Senior people, and work you can check.
- Architects Microsoft recognizes. We keep several
Microsoft FastTrack Recognized Solution Architects on staff at any time. Every program follows Microsoft’s Success by Design framework, and FastTrack joins from the first week when a project qualifies. - Results at businesses like yours. More than 500 technicians at a Southeast fueling-infrastructure services company work in
Dynamics 365 Field Service. A 2,000-person MEP contractor’s own team owns one phased plan for service and finance. An employee-owned electrical contractor gets a four-hour response on priority-one issues under fixed-fee managed services. See client results → - Solid delivery, start to finish. The senior architect who scopes your work stays through go-live. We deliver in phases, document every decision, and train your team to run and change what we build. We measure ourselves by your satisfaction.
What happens next
Three steps, with a senior person in each.
- A senior consultant reads your message. Not a sales team, and not an automated sequence.
- We talk about the problem. A conversation about what you’re trying to fix, with a senior consultant who has solved it before.
- You get an honest answer. Whether we’re the right partner, and if we are, who would be on your project.
Headquartered in Portland, Oregon.
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